In the ever-evolving and competitive environment, telecom sector is facing tremendous pressure from the customers regarding the quality of service offered in terms of time taken to resolve a customer query and a strong and flexible infrastructure platform that allows management of end-to-end business processes, said a press release.

Newgen with its powerful web-based document management, business process management, bill management and output management solutions helps Telecom Service Providers gain new agility in responding to dynamic changes, it added.

Newgen solutions help operators enhance customer service by reducing cycle times of query handling, increasing coordination with subscribers, reducing errors in billing processes, presenting bills/statements online and improving responsiveness to customers.

Diwakar Nigam, managing director, Newgen Software Technologies said, “The sector has maintained growth momentum with operators now expanding networks to smaller towns and villages. We believe that with our domain knowledge and technology thought leadership, we can offer expert solutions to Telecom Service providers around the world and establish ourselves as the vendor of choice.”